FREQUENTLY ASKED QUESTIONS

As a small family business, we take great pride in preparing our products for safe shipment using our coveted white glove service. As a result, we kindly ask that you allow us up to seven business days to get your order in the mail. Once it ships, the following timelines apply for domestic orders:

PRINTS/POSTERS/GICLEES
All prints, posters, and giclees ship via UPS Ground or USPS Priority Mail which can take up to five business days in transit. If you would like to upgrade to expedited shipping for a fee please email us at staff@valorstudios.com before placing your order.

BOOKS & PHOTOS
Two shipping options are available during checkout for domestic book orders, spanning 3 -12 business days in transit. For photos, all photos are sent by USPS First Class Mail which may take up to seven business days in transit. If you would like to upgrade to expedited shipping for a fee please email us at staff@valorstudios.com before placing your order.

SITES OF VALOR
All signs ship via US Postal Service Priority Mail which can take up to six business days in transit. If you would like to upgrade to expedited shipping for a fee please email us at staff@valorstudios.com before placing your order.

OPEN & INSPECT YOUR ORDER
Please open and inspect your purchased item immediately upon receipt. Any damage that occurs in transit needs to be reported to Valor Studios within one week of receiving the item. We will then help the buyer file an insurance claim with the proper shipping service. Please see “Insurance” below for additional information.

UNCLAIMED SHIPMENTS
If a shipment is not claimed (domestic or international) and returned to us, the fees associated with that return (we are charged when it is brought back to our office) and reshipment are the responsibility of the customer.

We do not sell any framed or matted art, nor can we suggest framers in your area or have your item specially framed for you. All art shown in digital display frames can be replicated by any reputable framer and we recommend printing a photo to bring with you for visual reference. Please see our “Suggested Care” section for archival framing recommendations.

Each Valor Studios product, if indicated as signed by the artist or a veteran, has been hand-autographed. We do not sell products with printed or autopen reproduced signatures. Art prints are hand signed in pencil (unless noted otherwise). Photos, posters, giclees and books are hand signed in ink.

The art print you buy from Valor Studios has been in some remarkable hands. During a signing, a typical print is passed from veteran to veteran, often a dozen or more times. The WWII veterans we work with are between 97 and 102 years of age. For their diminishing eyesight and dexterity that comes with age, they do remarkably good work.

Invariably during this handling process, a print will pick up minor “battle damage.” An occasional speckle, a lead dot, a dimple, a slight pencil smudge, sometimes a veteran will go to pass a print and leave a thumb print or an indentation.

Rest assured, we hand-inspect each print to make sure that these unique features (and they are unique!) do not impact the viewing quality of the art when it’s framed, nor will they affect the print’s value since “battle damage” is part of the process in adding so many historic signatures.

If anything, this “battle damage” serves to authenticate that the signatures were hand signed and that your print was handled by some of the greatest heroes the United States has ever produced.

We are proud to be the only art publisher in the world to work with Major Dick Winters and Lt. Colonel Ron Speirs. Their autographs appeared on certain editions of "We Were a Band of Brothers," "Silencing the Guns," "Night of Nights," "Hang Tough, Bastogne 1944," and "The Eagle's Nest," though all of these editions sold out more than 15 years ago.

Occasionaly, we will have one of these ultra-rare prints available for resale, however the pricing reflects the incredible demand for them with each print starting at a minimum of $7,000. If this is a price point that you're comfortable with, please email us at staff@valorstudios.com, specifically saying so, and we can put you on our wait list for notification the next time one comes available for resale.  

Our website accepts Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, ShopPay, PayPal, and Google Pay. We can accept checks and money orders so please email us and we'll provide instructions on where to mail them.

We offer Payment Plans on orders with a total of $500 and above through two providers:  

SHOPPAY
Installment payments are available to qualified purchasers at checkout. Just click the ShopPay button when checking out from the shopping cart.

PARTIAL.LY
We've teamed up with the leading e-commerce company, Partial.ly, to offer four-month payment plans. A $5 fee is incorporated into the plan cost to cover the credit card processing and service fee from Partial.ly. To start a Partial.ly plan, please email us at: staff@ValorStudios.com

All items are in mint condition when they leave our offices and since our high quality products match our straightforward, accurate product descriptions, Valor Studios does not allow returns, refunds, or exchanges for products unless a wrong item has been shipped. If there are any questions concerning a product please contact us before purchasing.

Any damage which is discovered post-delivery needs to be reported to Valor Studios within 1 week of receipt of the item so we can help you file an insurance claim with the shipping service. Please see “My Order Arrived Damaged” below for additional information.

Yes, but please note that in addition to the shipping fee charged by Valor Studios your country will charge an import/VAT tax prior to, or in the weeks after, delivery. Any customs duties or special taxes levied by individual countries or governments will be the sole responsibility of the purchaser. We are not able to pre-calculate or pre-pay these taxes.

If there is a charge, it will be based on the package insurance value/product purchase price. Please contact your local post office for information on what those charges will be PRIOR to purchasing. If a package is refused at delivery due to inability to pay VAT fees, there will be no refund for said item.

We follow all declaration guidelines of our international carriers and we are not allowed to declare items at less than their purchase price.

The cost to ship internationally has increased almost monthly. If you wish to explore less expensive shipping options please email us at staff@valorstudios.com and we will see if other options are available. Shipping is not a profit center for our company and we keep costs as low as we’re able while guaranteeing your product will be delivered in mint condition.

Once a shipment has left the United States we do not have access to tracking information so please contact the carrier with your tracking number to rearrange delivery or get updated tracking.

UNCLAIMED SHIPMENTS
If a shipment is not claimed and returned to us, the fees associated with that return (we are charged when it is brought back to our office) and reshipment are the responsibility of the customer.

We insure all products shipped from our office. Do not file a damaged shipping claim on your own. Filing a claim independently will nullify our insurance and we will no longer be liable to provide you with a refund.

Please follow the instructions below to help us file a claim on your behalf:

1.     Report the damage to staff@valorstudios.com immediately upon receipt and follow the steps below. Failure to report damages upon receipt of the item will result in the inability to file a claim.

2.     Hold onto all exterior and interior packing materials and the product.

3.     Please email us 3 photos: 1 photo of the exterior packaging, 1 photo of the interior packaging, and 1 photo of the damaged product. If the shipment has multiple products or components that were damaged, please submit photos of each item. 

4.     You must retain all of the shipment (exterior and interior packaging and damaged product) while the claim is processed.

5.     Once the claim has progressed, the insurance company will require the customer to sign an online affidavit of damages. We will provide a link that takes you to the insurance company verification website and it’s a 30 second process.

6.     Once the claim has been processed, we will indicate whether the item/packaging needs returned to Valor or to the shipping authority. Once that is completed, we will issue a full refund.

7.     Replacement products will be considered for domestic shipments only on a case-by-case basis depending on availability.

For international orders please note:

International claims must follow the steps above and be aware that due to the limited nature of our products and the complexity of international shipping, Valor will be able to issue an order refund only (product replacements are not available) once the claim is complete.

Also, the customer will need to petition the delivery company or local governing agency for any return of VAT/customs fees paid to those agencies. Valor is not able to contact those individuals on your behalf, nor are we able to refund those government fees.

My order shows as “Delivered” and I do not have it...
We have access to the same tracking information that you do. We do not have special contact with the driver, distribution center, your local post office, or any other shipping contact.

The first thing you need to do is check the tracking information. Often, it will state whether the item was left in a specific location, or sometimes the driver will deliver to a local pick-up location and the customer will need to schedule redelivery.

If the shipment went via the US Postal Service, please have the tracking number on hand and call (or visit) your local post office immediately as they can quickly question the driver on where the item was left.

We do not have the phone number for your local post office, nor can we call them on your behalf as we are not the recipient. A quick internet search will bring you to their number. If they are not able to find said item, please let us know as we will start a missing package claim.

If the shipment went via UPS, please email us at staff@valorstudios.com and we will start a missing package claim.

My order has not arrived and there are no updated scans within the tracking information for one full week...

1. Please email us at staff@valorstudios.com and alert us to the issue. We will file a missing shipment investigation with the appropriate shipping authority. These investigations often take 1-3 weeks to complete, so once a claim is started expect a wait while they attempt to locate the package.
2. If the item remains unfound, Valor will follow through with the appropriate steps to claim a full refund for you.

During Valor Studios' humble beginnings, we compensated our veteran signers by giving each several thousand dollars worth of prints and an all expenses paid reunion with their comrades. In the ensuing years, as Valor Studios grew, we were finally able to pay the veterans for their efforts with a cash honorarium in addition to continuing their payment in art prints.

For many of our signers, working with Valor Studios provides them with their only source of income outside of social security. Know that when you purchase an item from Valor Studios, you're not only supporting an all-American family business, but also the veterans who sign our products. We're proud to say that some of our veteran friends have been signing with us for 15+ years!

Due to prolific repurchasing of sold-out prints over the last several years we are not purchasing back any prints for the foreseeable future. If you wish to sell your print on your own, we recommend watching our print resale listings to get an idea of suggested pricing. Keep in mind your personal print’s value may vary depending on print condition, framing, specific signers, etc.. Resale venues include Ebay.com, other military art dealers, local auction houses, Facebook marketplace, and through private sale.

Due to the limited number of certificates printed for each project, we are not able to issue replacements.

We wish we could help however due to the large number of sold out print editions in circulation (over 90!) we are unable to keep up-to-date on their current values. As a result, we are unable to provide this service. We recommend you watch our website for similar listings, Ebay.com for print sales (listings alone are not enough to verify value), and other dealers for listings.

With 20+ years of selling limited edition products to more than 15,000 customers around the world, we simply do not have the staff to be able to look up and supply individual purchase histories.

As a Valor Studios customer, you are automatically entered to receive our free "V-Mail" e-mail newsletter. If you do not wish to receive our "V-Mail" updates, simply send us an e-mail with the world "remove" in the subject line.

All design, images, and text on this web site are copyright of Valor Studios and the respective artists. No portion of this web site may be reproduced or shared without the written consent of Valor Studios and the respective artists.

Owning a print does not mean you own the right to reproduce its image, signatures, or caption. It is illegal to reproduce any of these items without written permission from Valor Studios and the respective artists.

Please report any items you feel were illegally reproduced so we can take proper legal action.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.valorstudios.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. For example, we use the Facebook Pixel which is a conversion tracking item that helps us measure the return on investment of Facebook Ads by reporting on the actions visitors take after viewing those ads. We create pixels that track conversions, add them to the pages of our website where the conversions will happen, and then track these conversions back to ads that we are running on Facebook. No personal information is contained in or collected as a result of using these Facebook Pixels.  

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use your Personal Information to send you our monthly electronic "V-Mail" e-newsletter and select print advertising through the US Post Office. If you do not wish to receive our "V-Mail" e-newsletter then simply click the "unsubscribe" button at the bottom of the email newsletter or send us a message at staff@valorstudios.com with "remove email" in the subject line. To opt out of printed advertising by mail, simply email us at the address above and say "remove address."    

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you; screen our orders for potential risk or fraud; and provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use Device Information to show you relevant Valor Studios ads on platforms such as Facebook, Instagram and their partners.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/ You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share your Personal Information (excluding any credit card numbers) with Facebook & Instagram so we can put select Valor Studios ads in front of you while you browse on those platforms. Details on how to opt out of this are in the next section.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising at the following links:

FACEBOOK/INSTAGRAM - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at staff@valorstudios.com or by mail using the details provided below:

Valor Studios, 5200 NW 43rd Street Suite 102-325, Gainesville, FL 32606